Terms of Service

By downloading, registering, or using the Seaton Swift platform (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the platform. These Terms constitute a legally binding agreement between you and Seaton Swift, a product of Seaton Logistics, Kumasi, Ghana.

Seaton Swift is a marketplace that connects shops (businesses that post delivery jobs) with independent riders (individuals who accept and complete those deliveries). Seaton Swift facilitates the connection and provides tracking, payment, and support infrastructure but is not itself a delivery company and does not employ riders.

To use Seaton Swift you must be at least 18 years of age, legally able to enter into contracts under Ghanaian law, and provide accurate registration information. Accounts created with false information will be suspended.

As a shop posting deliveries, you agree to:

• Provide accurate pickup and drop-off locations
• Ensure packages are securely packaged before rider collection
• Only send items that are legal and permitted under Ghanaian law
• Not post deliveries for prohibited items (see Section 8)
• Pay the delivery fee as shown before confirmation
• Be available or have a representative available at the pickup point at the agreed time
• Not harass, abuse, or threaten riders

As a rider, you agree to:

• Maintain a valid riding licence and roadworthy vehicle at all times
• Collect and deliver packages safely and on time
• Treat shops and recipients with professionalism and respect
• Not open, damage, or tamper with packages
• Only accept deliveries you intend to complete
• Report incidents or failed deliveries immediately through the app
• Not operate the platform while under the influence of alcohol or drugs
• Comply with all Ghanaian road traffic laws

Shop fees: Delivery fees are calculated dynamically from the distance travelled, the service selected, and prevailing conditions including demand, pricing zone, time of day and weather. Seaton Swift may vary these rates at any time. The price for a delivery is always displayed and must be accepted before that delivery is confirmed. For a Swift delivery the accepted price is fixed. For a Carry or Move delivery, a travel fee may be added when the nearest available driver has to travel a long way to reach the pickup; the most it can come to is shown before you confirm, and the final amount is set when a driver accepts. No charge is made if no rider accepts the delivery.

Rider commission: Seaton Swift deducts a platform commission of 10% on Swift deliveries and 12% on Carry and Move deliveries. Riders retain 88–90% of each completed delivery. There are no sign-up fees or subscription charges for riders.

How riders are paid: Riders collect the delivery fee at drop-off, in cash or Mobile Money, and keep it. Seaton Swift does not hold or pay out rider earnings. The commission on the week's deliveries is paid to Seaton Swift each Monday by Mobile Money from the app. A rider whose commission for a past week is still unpaid after the Monday deadline is suspended from taking deliveries until it is paid, and can still sign in to pay it.

What a reward is. A reward is credit against commission a rider owes Seaton Swift. It is not money, not a wallet, and not stored value. It cannot be withdrawn, transferred, sent to another person, or exchanged for cash under any circumstances. Its only effect is to reduce a commission bill.

Referrals. Every rider is issued a referral code. A rider who signs up using that code earns the referring rider a reward once all of the following are true: the new rider's account has been approved, they have completed the number of qualifying deliveries published in the app, and the commission on those deliveries has been paid. A delivery that ended in a dispute does not count toward that total. All three must be true within 90 days of the new rider creating their account. If they are not, the referral lapses and no reward is paid for it. While a referral is open, the referring rider can see in the app the new rider's first name, how many qualifying deliveries they have completed, whether the referral is waiting on a commission payment, and how many days are left. There is no limit on how many riders one person may refer. A code is accepted only while the rider it belongs to is still delivering. Where a rider has not completed a delivery for the period published in the app, their code is refused at the point of signup rather than recorded, and the person signing up is told so and may complete their registration without it.

Joining rewards. Seaton Swift may from time to time offer a one-off joining reward to new riders, on the same qualifying conditions. Any such offer is a campaign: it applies only to the services stated at the time, may be closed at any time, and is limited to one per person. A rider who has previously held an account is not eligible for a joining reward, whether or not that earlier account was deleted. This is enforced using the one-way hash described in section 5 of our Privacy Policy and never prevents anyone from registering.

Holding period. A reward is held before it becomes usable, so that any concern can be reviewed while nothing has been spent. Riders are told a reward may take up to 48 hours to become usable.

Expiry. Every reward expires. The expiry date is shown in the app against each reward. An expired reward is removed and has no value. Rewards are applied automatically against commission before it falls due each week, and a rider may also apply them at any time from the app.

Withdrawal of a reward. Seaton Swift may cancel any reward that has not yet been applied where it was granted in error or where the activity it was based on was not genuine. Where that happens the rider is sent an explanation. A reward that has already been applied to a commission bill is not reversed.

Abuse. Creating additional accounts, registering people who do not intend to work, arranging deliveries that are not genuine, or any other attempt to obtain rewards that were not earned is a breach of these Terms and is dealt with under Section 9. Rewards have no cash value and no claim arises from a reward that is cancelled, expires, or is never earned.

Changes. Reward amounts, qualifying conditions and expiry periods are published in the app and may be changed at any time. Terms are fixed at the point a referral is recorded, so a change never alters a reward already being worked toward.

The following are strictly prohibited on Seaton Swift:

• Illegal drugs, narcotics, or controlled substances
• Firearms, ammunition, or weapons
• Counterfeit goods
• Hazardous materials, flammable liquids, or explosives
• Live animals
• Human remains or body parts
• Any item prohibited under Ghanaian law
• Using the platform to conduct fraud or money laundering
• Creating multiple accounts to abuse promotional offers

Violation of this section will result in immediate account suspension and may be reported to law enforcement.

Seaton Swift may suspend or permanently ban any account that violates these Terms, receives a pattern of negative ratings or complaints, engages in fraudulent activity, or is involved in criminal conduct. Suspended users may appeal by contacting support@seatonlogistics.com within 7 days of suspension.

You may delete your account at any time from within the app settings. Outstanding balances or pending deliveries must be resolved before deletion is finalised.

A rider account with no verification documents uploaded within 4 days of registration is closed automatically. If you allow notifications, we remind you on day 1 and day 3. You can register again at any time.

Both shops and riders are rated after each delivery. Ratings are averaged over the last 100 deliveries. Accounts with consistently low ratings (below 3.5 stars) may be suspended pending review. Manipulating ratings through fake reviews or coercing users is prohibited.

In the event of a dispute between a shop and a rider, both parties should first attempt resolution through the in-app support chat. If unresolved within 48 hours, Seaton Swift's support team will review the delivery record, GPS data, and communications and issue a binding determination within 5 business days.

Seaton Swift's decisions on disputes are final within the platform. Either party may seek legal remedy under Ghanaian law independently of the platform process.

Seaton Swift is a marketplace and not a common carrier. We are not liable for loss, damage, or delay of packages during delivery. Maximum platform liability for any single incident shall not exceed the value of the delivery fee paid for that specific delivery.

We are not liable for indirect, incidental, or consequential damages arising from use of the platform, including but not limited to loss of business revenue, loss of data, or reputational damage.

All platform content, trademarks, logos, and software are the property of Seaton Swift / Seaton Logistics. You may not reproduce, distribute, or create derivative works from platform content without prior written permission.

We may update these Terms at any time. We will notify active users via the app or email at least 7 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

Seaton Swift, a product of Seaton Logistics
Dichemso, Kumasi, Ashanti Region, Ghana
Next to Land and Homes Consult
Digital address: AK-009-6731
Email: support@seatonlogistics.com